Refund Policy

Thank you for using our online platform. We strive to provide the best experience possible, and we understand that sometimes situations arise where refunds are necessary. Please read our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility

   – You may be eligible for a refund if you request it within [14] days of making a purchase.

   – Refunds are only available for purchases made directly through our platform.

2. Non-Refundable Items:

   – Certain items, such as digital downloads or services that have been accessed or utilised, are non-refundable.

   – Promotional codes are also non-refundable.

3. How to Request a Refund:

   – To request a refund, please contact our customer support team at [email address or phone number].

   – Provide your purchase details, including order number and reason for the refund request.

4. Refund Process:

   – Once we receive your refund request, we will review it within [7] business days.

   – If approved, refunds will be issued to the original payment method used for the purchase.

   – Refund processing times may vary based on your payment provider.

5. Exceptions:

   – In certain cases, we may offer credit or exchanges instead of refunds.

   – We reserve the right to deny refund requests if we suspect misuse or abuse of our refund policy.

6. Cancellation and Changes:

   – If you cancel a subscription or service, you may not be entitled to a refund for the remaining unused period.

   – Changes to subscription plans may affect eligibility for refunds.

7. Contact Information:

   – For refund requests or any inquiries related to this policy, please contact us.

Please note that this policy is subject to change without prior notice. We recommend reviewing our refund policy regularly to stay informed about any updates. Your satisfaction is important to us, and we are here to assist you with any questions or concerns you may have.